IT support for businesses in Cornwall.

Services for organisations

Most of the practice is for business owners and office managers. Start with the service that matches the work in front of you, or read how the services fit together.

• Managed IT supportDay-to-day help for staff, with one named contact and a written note of what was done.
• Cyber securityA staged review of accounts, mail and devices, written in the order changes should be made.
• Networks and Wi-FiThe office network, with guest traffic kept apart, changed in a window you choose.
• Backup and data recoveryCopies kept apart from the live systems, and restores tried on a sample you pick.
• Microsoft 365 and cloudMail, files and accounts, with the tenant remaining in the organisation's name.
• Hardware supply and repairLaptops, PCs and peripherals, set up to a written standard and recorded as assets.
• Office movesThe technology side of a new office or a relocation, planned before anything is unplugged.

How an engagement is held

The same four points apply whether the work is a single fault or an ongoing agreement. They are how confidentiality, care with data, and a clear line of accountability are kept in ordinary view.

1. 01You email us, say whether the enquiry is for an organisation or a home, and describe the systems and the problem.
2. 02We say whether the work sits with this practice. Scope is written before anything is changed: what is included, what is not, and who may approve a change.
3. 03You are given one named contact. That person is accountable for the work and for telling you when something cannot be done as asked.
4. 04Notes are plain. They record what was changed, what was left alone, and any decision still waiting on you.